How to Close tickets in uKnowva

Description

If you are a normal support team member,
-- Click on the ticket
-- While replying just tick the box: Close on reply
-- You can also close by putting an internal note checking the checkbox

If you are an admin or department manager,
-- Click on the ticket
-- From the Actions drop down you can close the ticket OR
-- From the list page, you can simply select the tickets and close
Comments

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